To make matters worse, it’s unclear whether customers are even entitled to a refund. For example, Amazon’s Terms of Service confirm that Amazon is not liable for content that is no longer available. This suggests that they would not have to offer any monetary compensation to anyone who can no longer access their movies and TV shows. But in a similar situation in 2019, when Microsoft stopped selling books on the Microsoft Store, it refunded every purchase made when content was removed from libraries, according to ZDNet.
Meanwhile, Sony failed to mention refunds when announcing the removal of hundreds of movies from PlayStation Store and didn’t respond to Mashable when asked for comment. This means users could potentially lose hundreds of dollars while not being able to see anything they bought.