In a New Amsterdam Reddit thread, u/Frauenquote questioned the practicality of Max’s goals, writing, “It’s annoying [unrealistic] how Max changes the hospital’s entire agenda in every single episode.” The same user added that the show’s rerun has ultimately become boring — particularly because patients only seem to exist to draw Max’s attention to the blatant injustices in healthcare. In many episodes, Max somehow manages to overcome all obstacles and work through the hospital’s mistakes, often in a very short time. U/ViolettheJersey Nun agreed, noting that while they were usually willing to quell disbelief when they did watched fictional narratives but pushed the show (for them) to the breaking point.
In contrast, some Redditors acknowledged the idealism of Max’s actions, but also praised the series for raising awareness of critical systemic flaws. As u/ParkMan73 argued, the series not only focuses on realism, but “also tries to be thought-provoking”. The user stated that while the show was knowingly unrealistic, [its] The goal is to paint a picture of the kind of changes that should be made in the real-world healthcare system, and thus widen the Overton window. Emphasizing the same point, u/AnmlBri wrote: “Max’s solutions to problems may not all be feasible, but at least they are ideas, and they might just be starting points that inspire someone in the real world to do something more realistic.”
In the end, it seems that New Amsterdam’s approach to storytelling is similar overall to Max’s exploits – motivating some and confusing others.